Frequently Asked Questions
FAQ
Find quick answers to your questions below…
Order Status
Has my order shipped?
You will receive a shipping confirmation email with tracking once your order has shipped.
When will my backorder arrive? (We never backorder)
We do not backorder items.
If a product is out of stock, you cannot purchase it.
If an issue occurs, we will notify you immediately.
How do I change quantities or cancel an item in my order?
Contact us quickly. If the order has not shipped, we can update or cancel it.
My order never arrived
Check your tracking first. If still unresolved, contact us for support.
An item is missing from my shipment
Let us know with your order number and we will correct it immediately.
My product is missing parts
Send us details and we will arrange replacement parts or an exchange.
When will my order ship?
Orders generally ship within 1–2 business days.
My Account
How do I create an account?
Click “Account” on the top menu and select “Create Account.”
How do I edit my account information?
Log in and update your profile details.
How much is my shipping?
Shipping cost is calculated at checkout based on your location.
I forgot my password
Click “Forgot password” on the login page to reset it.
How do I return my product?
Contact us to request a return authorization before sending anything back.
I received the wrong product
We will replace the incorrect item immediately.
What is your return policy?
Returns depend on product type. See our Return Policy page for full details.
International Shipping
Do you ship to my country?
If your country appears at checkout, we ship there.
What are my payment choices?
We accept all major credit cards and available checkout payment methods.
When will my order ship and what are my shipping charges?
Shipping costs and estimates appear at checkout before payment.
What is the return policy?
International return options vary. Contact us before returning any item.
Guarantees
Low Price Guarantee
If you find a lower regular price, inform us so we can try adjusting our pricing.
Privacy Policy
See our Privacy Policy page for complete details.
Security
We use secure encrypted checkout to protect your information.
Pricing & Billing
Do I have to pay sales tax?
Taxes are calculated based on your region and applicable laws.
I have a question on my charges
Contact us with your order number for assistance.
I need a copy of my receipt/invoice
Receipts are emailed automatically; contact us for another copy.
When will my credit appear on my account?
Refunds typically take 3–7 business days depending on your bank.
When will my credit card be charged?
Your card is charged instantly at checkout.
Buyer’s Guide
How do I buy/redeem a gift certificate?
Enter your gift code during checkout.
How do I find my product?
Use the search bar or browse our categories.
How do I navigate the site?
Use the top menu, category filters, and search tools.
How do I use a coupon?
After adding items to your cart, enter your coupon code in the box shown at checkout.
Additional Support
How do I contact you?
Visit our Contact Us page or email our support team anytime.